Payment Policy

Last Updated: 7 May 2026

This document explains how payments and billing are handled at Perform & Recover.

1. Payment Options

To make shopping simple and secure, we accept the following payment methods:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Klarna
Mastercard
Maestro
PayPal
Shop Pay
UnionPay
Visa

All transactions are processed in GBP (British Pounds Sterling).

2. Payment Terms

Full payment is required at checkout
Orders are confirmed only after successful payment authorisation
If a transaction is declined or fails, the order will not be processed

3. Pricing & Currency

All prices are displayed in GBP
Prices may change without prior notice
Applicable taxes, shipping, and handling fees are calculated at checkout

4. Secure Transactions

We use SSL encryption and trusted payment gateways to protect your personal and financial information.

Your payment details are not stored on our servers.

5. Refunds & Chargebacks

Refunds are processed in accordance with our Returns & Refunds Policy.

Unauthorised chargebacks may be reviewed and formally disputed.

For any billing concerns, please contact us info@performrecover.co.uk

6. Fraud Protection

We reserve the right to cancel or hold any order suspected of fraudulent activity.

For high-value transactions, additional identity verification may be required before approval.

7. Contact Information

Company Name: Chainco Group LTD
Registration Number: 16719707
Store Name: Perform & Recover
Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom

Please note: this is a correspondence address only. It is not a showroom, walk-in collection point, or returns location unless authorised in writing by our support team.

Email: info@performrecover.co.uk
Phone: +44 (0)333 052 1433

Customer Service Opening Hours:

Monday - Friday: 9:00 AM to 5:00 PM
Saturday - Sunday: Closed
Response Time: We aim to reply within 24 hours, Monday-Friday. Next working day for enquiries made on Saturday or Sunday.