Shipping policy

At Perform & Recover, we aim to make your shopping experience seamless by offering clear, accurate, and reliable shipping guidelines. All eligible orders shipped within the United Kingdom (UK) mainland qualify for free delivery.

Shipping Coverage

This policy applies only to shipments sent to customers located in the UK mainland.

We do not ship to the following locations:

  • Channel Islands
  • Isle of Man
  • Northern Ireland
  • Scottish Islands
  • Scottish Highlands
  • Any offshore or remote UK regions

Orders placed with delivery addresses outside the UK mainland will not be fulfilled.

Delivery Schedule

Here’s what you can expect for order processing and delivery:

  • Order cutoff time: Orders placed after 3:00 PM GMT will be processed the next business day
  • Handling time: 1–2 business days, Monday through Friday
  • Transit time: Approximately 5–40 business days, depending on carrier and destination
  • Estimated delivery window: 6–42 business days in total

Once your order is processed, it will be shipped directly from our fulfillment partner or manufacturer.

Carrier Partners

We work with trusted and reputable carriers such as DHL, FedEx, Royal Mail, and other accredited logistics partners to ensure safe and timely delivery.

Shipping Costs

  • Free Shipping: Available for all orders within the UK mainland, with no minimum purchase required

Delivery Concerns

If you experience any issues such as delivery delays, lost packages, or damaged items, please contact our customer service team immediately. We are committed to resolving shipping-related concerns promptly and fairly.

Order Tracking

Once your order ships, you will receive an email confirmation containing a tracking number. You can track your order using the link provided in the shipping confirmation email.

Questions & Support

For more details, visit our FAQ page, here, or reach out to our support team.

Contact Information

  • Company Name: Chainco Group LTD
  • Registration Number: 16719707
  • Store Name: Perform & Recover 
  • Address: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, UK
  • Email: info@performrecover.co.uk
  • Phone: +44 (0)333 052 1433 

 

Customer Service Opening Hours:

  • Monday - Friday: 9:00 AM to 5:00 PM
  • Saturday - Sunday: Closed
  • Response Time: We aim to reply within 24 hours Monday-Friday. Next working day for enquires made Saturday-Sunday.