Refund policy
Last Updated: 7 May 2026
At Perform & Recover, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a clear and straightforward return and refund process.
1. Returns Overview
| Policy Item | Details |
|---|---|
| Return Window | 30 days from delivery |
| Returns Accepted | Yes (eligible items only) |
| Condition Requirement | Unused, original condition with packaging |
| Restocking Fees | None |
| Approval Required | Yes (before return) |
2. Eligibility for Returns
To qualify for a return, items must:
- Be unused and in original condition
- Include all original packaging, tags, and accessories
- Be approved in advance by our support team
Our team is available to guide you through the return process.
3. Return Costs
| Return Type | Responsibility |
|---|---|
| Defective / Incorrect Items | Free return shipping |
| Change of Mind | Customer pays return shipping |
| Original Shipping Fees | Non-refundable |
4. How to Return
Follow these steps to complete your return:
Step 1: Contact Us
Email: info@performrecover.co.uk with your order number and reason for return
Step 2: Repack
Securely pack the item with all original packaging, accessories, and documents
Step 3: Ship
Once your return is approved, we will provide detailed return instructions and confirm the appropriate return address.
Return Address & Process
Returns are handled by Perform & Recover and our authorised fulfilment partners.
Depending on the product and supplier, items may be returned either to our returns facility or directly to a designated supplier warehouse. Our primary returns handling address is:
Perform & Recover Returns
2 Byron Crescent
Dover
Kent
CT17 0NQ
United Kingdom
To ensure your return is processed correctly and without delay, you must contact us before sending any item back. We will confirm the correct return location and provide instructions specific to your order.
Important Return Instructions
- All returns must be requested and approved in advance
- Do not send returns without confirmation, as different products may have different return locations
- Returns sent without prior approval may be rejected or delayed.
5. Refunds
| Step | Details |
|---|---|
| Inspection | Items are inspected upon return |
| Processing Time | Up to 7 business days after approval |
| Refund Method | Original payment method |
| Bank Processing | May vary depending on provider |
6. Exchanges
- Exchanges are available for size, colour, or replacement items
- Contact: info@performrecover.co.uk
- Our team will assist you with the exchange process
7. Non-Returnable Items
Certain items are not eligible for return due to hygiene and safety reasons.
| Category | Details |
|---|---|
| Hygiene-sensitive items | Not returnable |
| Marked non-returnable items | Clearly labeled on product pages |
8. Warranty
| Coverage | Details |
|---|---|
| Defective/Damaged Items | Covered |
| Manufacturer Warranty | Available on selected products |
| Claim Requirement | Photos/videos required |
| Resolution | Repair, replacement, or refund |
| Exclusions | Misuse, improper handling, normal wear & tear |
For warranty claims, contact: info@performrecover.co.uk
9. Questions & Support
For more details, visit the FAQ page or contact our support team.
10. Contact Information
- Company Name: Chainco Group LTD
- Registration Number: 16719707
- Store Name: Perform & Recover
- Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Please note: this is a correspondence address only. It is not a showroom, walk-in collection point, or returns location unless authorised in writing by our support team.
- Email: info@performrecover.co.uk
- Phone: +44 (0)333 052 1433
Customer Service Opening Hours:
- Monday - Friday: 9:00 AM to 5:00 PM
- Saturday - Sunday: Closed
- Response Time: We aim to reply within 24 hours, Monday-Friday. Next working day for enquiries made on Saturday or Sunday.